How do I choose between the three products?
Peptide Serum is a lightweight topical scalp formula built around five peptides. Botanical Serum is a lightweight scalp serum built around rosemary and ginger root extracts; the two scalp serums are alternatives, so choose the formula you prefer. Hyaluronic Serum is a lightweight face serum with four types of hyaluronic acid. You can choose one product; there is no requirement to buy the whole collection.
Do you ship internationally?
Yes, we ship to 36 countries. Shipping is free on orders of $70 or more (after discounts). Below that, shipping is $5.95 to the United States, $19.95 to Canada and to our Western Europe zone, and $24.95 to our other destinations. You see the exact amount at checkout, before you pay.
What is your return policy?
We offer a 30-day first-bottle guarantee. If your first bottle isn't right for you, email info@rootessa.com within 30 days of delivery with your order number and a photo of the bottle, and we'll refund what you paid for that bottle. No need to send it back. It applies to your first order, once per customer. Damaged, wrong or lost orders are replaced or refunded when reported within 14 days. See Shipping & Returns for details.
Are Rootessa products vegan and cruelty-free?
Peptide Serum is 100% vegan and cruelty-free. For the Botanical Serum and the Hyaluronic Serum, our manufacturer hasn't confirmed that yet.
Is there a subscription or recurring charge?
Only if you choose it. Turn on "Subscribe & save an extra 12%" on any bundle before checkout. Your card is charged automatically every 30, 60 or 90 days (depending on the bundle you choose) until you cancel; a renewal under $70 adds the shipping fee for your country. Cancel anytime, no fees, from the link in your confirmation email or by emailing info@rootessa.com with your order number.
Can I buy once instead?
Yes. One-time purchase is the default for every product. Leave Subscribe & Save off and there are no automatic charges.
Do your products treat medical hair loss?
No. Peptide Serum and Botanical Serum are cosmetic scalp serums for external use, designed to improve the appearance of hair, and Hyaluronic Serum is a cosmetic face serum. They are not intended to diagnose, treat, cure, or prevent any disease, including medical hair-loss conditions. If you have diagnosed hair loss, consult a dermatologist.
What should I know before using the products?
Follow each label's directions. All three serums are for external use; patch test first. The Peptide Serum and the Botanical Serum contain soybean germ and wheat germ extracts. Keep the Hyaluronic Serum away from your eyes.
Are results guaranteed?
No specific appearance change or timeline is guaranteed. These products are intended for cosmetic care. They are not treatments for medical hair loss or other diseases. Individual experiences vary.